We take great pride in our reputation for quality and excellent value, but in case you are unhappy with the merchandise we offer a flexible and easy return policy.
You are eligible to get a full refund of money in case:
- We have shipped a wrong product
- There is a manufacturing defect
- The merchandise has been damaged during transit, and we are not able to provide you with a replacement
- You are not satisfied with the quality of the product.
- The item has a scratched surface.
- It is dirty or stained.
Condition of Items:
Items must be unused, unworn, unwashed and undamaged. They must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may not be returned individually.
How it works:
All you need to do is to inform us within 3 days of receiving the parcel by writing in to us at email@example.com and sending us an image of the concerned product.
Once you have done that, simply wait for revert email from The Cat’s Pajama authorizing the return. In this mail we will inform you of all the relevant information regarding the next steps.
Once authorized by us, the product has to be returned, and should reach us within 7 - 10 working days from the authorization mail.
For returning the product, you have two options:
- You can ask for a reverse pick up. Our customer care team will tell you.
- You can also courier the product to us and share the tracking details, as soon as it is couriered. (The Cat’s Pajama will bear the cost of return, as per actual.)
Preparing the package:
- Ensure all the tags, warranty cards, packaging material etc are intact.
- Pack the product in a way to ensure that the reverse transit will not damage the product.
- Fill up the form sent with the authorizing mail, mentioning the order number, product details, any concerns or queries, etc.
- Pack the form with the product.
- Mention the return address clearly.
For returning products, the mailing address is:
4237, Sector B, Pocket 5 & 6, Vasant Kunj, New Delhi - 110070
If picked up by The Cat’s Pajama, the package would be traced till delivery to the warehouse, and the customer would be intimated on receiving the same.
If sent by you, the package needs to be tracked by you and delivery to warehouse ensured.
- We might ask you to share the POD, in case of the package not being traceable, to help locate the package.
- Kindly bear in mind that the next steps towards a refund can happen only after the package is received at the warehouse. We would reimburse the return courier charges as per actual cost incurred. To ensure that we share the same information, do send us a scanned copy of the courier receipt (without any overwriting on the amount) as soon as the package is couriered.
- Your checklist to ensure simple and secure returns:
- Have I shared my concerns within 3 days of delivery of the product?
- Have I received the authorization revert mail from The Cat’s Pajama?
- Is the accompanying form fully and completely filled out?
- Have I labelled my package with the correct address?
- Have I kept the package ready for pick-up?
- Have I ensured that I will be available at the appointed time to hand over the package to the courier?
- Have I sent the courier receipt scan to The Cat’s Pajama?
Once you follow these simple steps, you can be sure of a safe and easy return for your purchases, and rest assured we’ll take care of the details.