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Cancellation Policy

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/bank account has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by The Cat’s Pajama and accept The Cat’s Pajama’s decision regarding the cancellation. Products once dispatched cannot be returned except when an approval has given through Support@thecatspajama.com.

CANCELLATION BY YOU

You can cancel the order within 24 hours of your purchase or before the order has been dispatched (whichever is earlier) by writing to us at Support@thecatspajama.com. The cancellation will be effective within 24 hours and you will get a confirmation email. If your order is cancelled after your credit card/bank account has been charged the said amount will be reversed back in your in your card/bank account. Bonus used, if any, will be refunded as per the terms and conditions governing the use of that bonus.

The customer agrees not to dispute the decision made by The Cat’s Pajama and accept The Cat’s Pajama decision regarding the cancellation

Please note:

In you cancel after 24 hours of placing the order, if it is approved, the bonus used if any will not be reverted

The customer agrees not to dispute the decision made by The Cat’s Pajama and accept The Cat’s Pajama decision regarding the cancellation.

Cancellation in COD Cases:

We appreciate if you inform us in advance in case you do not wish to accept the COD order so that we do not dispatch the order and save on the courier cost and the effort. Please note: Repeated refusal of COD orders might lead to withdrawal of COD facility from your account without any prior intimation. The customer agrees not to dispute the decision made by The Cat’s Pajama and accept's The Cat’s Pajama decision regarding the cancellation.